This policy explains what information the House Clearance Association collects, why, and what your rights are. We aim to collect as little as possible and to keep it secure.
The House Clearance Association operates this website and the associated register of member companies. You can contact us at info@houseclearanceassociation.org.uk.
When a company applies to join the register, we collect, via our application form:
If you contact us with a complaint or enquiry, we collect the details you choose to send us.
We use this information to verify that a company meets our membership criteria, to list approved members in our public register, and to handle enquiries and disputes. The lawful basis is our legitimate interest in running a trusted register, and your consent where you provide it.
Application documents — your waste carrier licence and public liability insurance — are uploaded directly through the secure form on this website and stored in our own encrypted storage on Cloudflare. No third-party service receives them. They are used only to assess and maintain membership, and are not shared with anyone else except as required by law.
Only your business listing details — company name, area, phone and website — appear in the public register. Your licence and insurance documents are never published.
You can ask us to see, correct or delete the information we hold about you, or to remove your company from the register, by emailing info@houseclearanceassociation.org.uk. You can also complain to the Information Commissioner's Office (ICO).
Last updated: June 2026.